ETF Navigator Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit etfnavigatorpro.com and use our platform services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
01 Information We Collect
Information You Provide Directly
- Account registration information, including your name, email address, and password.
- Payment and billing information processed through our third-party payment processor, Stripe. We do not store your full credit card number on our servers.
- Broker account CSV files you upload to import portfolio and transaction data (e.g., from Schwab, Fidelity, Robinhood, or Vanguard).
- Portfolio data, including holdings, transactions, and watchlists that you manually enter or import.
- Communications you send to us, including support requests to support@etfnavigatorpro.com.
Information Collected Automatically
- Log data such as your IP address, browser type, operating system, referring URLs, and pages visited.
- Usage data describing how you interact with our platform features, including ETF searches, portfolio analyses, and comparison tools.
- Cookies and similar tracking technologies to maintain sessions, remember preferences, and improve platform performance.
Financial Data
When you import brokerage CSV files or manually enter portfolio data, we store and process that financial information solely to provide our services to you. We treat this data as sensitive and do not use it for advertising or share it with third parties for marketing purposes.
02 How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to platform features based on your subscription tier (Free, Premium, or Pro).
- To process payments and manage your subscription through Stripe.
- To provide core platform features including ETF analysis, portfolio tracking, overlap detection, dividend tracking, and tax analysis.
- To sync and display real-time and historical financial data from our data providers.
- To send transactional emails such as account confirmations, password resets, and subscription receipts.
- To respond to your support requests and communications.
- To monitor platform health, diagnose technical issues, and improve our services.
- To enforce our Terms of Service and protect against fraudulent or unauthorized use.
03 How We Share Your Information
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
These providers are contractually obligated to use your information only as necessary to perform their services for us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent platform notice prior to any such transfer.
04 Data Retention
We retain your account information and financial data for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or compliance purposes.
Uploaded CSV files are processed and then stored in encrypted form linked to your account. You may delete your imported data at any time from within the platform.
05 Data Security
We implement commercially reasonable security measures to protect your information, including:
- Encrypted data transmission via HTTPS/TLS for all platform communications.
- Encrypted storage of sensitive account and financial data in our PostgreSQL database.
- JWT-based authentication with role-based access controls.
- Regular security monitoring and system health checks.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
06 Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Session cookies to keep you logged in during your visit.
- Preference cookies to remember your settings and customizations.
- Analytics cookies to understand how users interact with our platform so we can improve it.
You may disable cookies through your browser settings; however, some features of the platform may not function properly without them.
07 Your Rights and Choices
Account Information
You may access, update, or correct your account information at any time by logging into your account settings. You may request deletion of your account by contacting us at support@etfnavigatorpro.com.
Opt-Out of Non-Essential Communications
You may opt out of non-essential marketing communications by clicking the unsubscribe link in any such email or by contacting us directly. You cannot opt out of transactional emails related to your account or subscription.
California Residents (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@etfnavigatorpro.com.
08 Third-Party Links and Services
Our platform may contain links to third-party websites or integrate with third-party financial data providers. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
09 Children's Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a new effective date and, where appropriate, by sending you an email notification. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: